Problem Manager (Work From Home)

Drive innovation in cybersecurity, software development, and big data technology as part of our award-winning IT team. You can play a critical role as part of a global agile team for Bell Canada, Canada’s largest telco, media, and tech company.

Requirements

• 3 to 5 years of experience running multiple investigation concurrently and organize all the data to ensure progress is being made
• 3 to 5 years of experience explaining and communicating complex technical issues to a variety of stakeholders, including technical teams, users, and vendors
• 3 to 5 years of experience analyzing data and metrics in real-time to identify trends and root causes
• 3 to 5 years of experience performing and analyzing Root Cause Analysis (RCA) and creating resolutions for incidents or problems
• 3 to 5 years of experience using ServiceNow tool
• Proficient knowledge with Information Technology Infrastructure Library (ITIL)
• Proven experience in Problem Management, Incident Management, or IT service management
• Excellent communication skills, with the ability to present technical findings to non-technical stakeholders
• Proficiency with ITSM tools (e.g., ServiceNow, Jira)
• Strong analytical and critical thinking skills

Benefits

• Home-based Setup
• Miscellaneous allowances
• Performance-based bonus
• Yearly increase
• HMO from day 1 for you + 2 free dependents
• 6 months paid maternity/ 15-days paternity leave
• Company-sponsored training and upskilling, and career growth opportunities