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ServiceNow
Senior Technical Support Engineer
Join ServiceNow as a Senior Technical Support Engineer in Heredia. Leverage your 4+ years of support experience and AI skills to resolve complex issues. Enjoy competitive benefits and career growth.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 13, 2025
The Senior Technical Support Engineer is responsible for resolving technical cases for customers, providing amazing customer support experiences, and collaborating with other teams to resolve complex issues. The ideal candidate will have 4+ years of customer-facing technical support experience, experience with AI, and excellent communication skills.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 4+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Access to cutting-edge technology and innovative tools
- Flexible work arrangements and work-life balance
Requirements Summary
4+ years customer facing technical support experience, AI experience, excellent communication skills
