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ServiceNow
Senior Technical Support Engineer
Join ServiceNow as a Senior Technical Support Engineer in Heredia. Leverage your 4+ years of experience to resolve complex issues and integrate AI solutions.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 13, 2025
We're looking for a Senior Technical Support Engineer to join our global organization. As a technical resource, you'll guide customers during critical issues to ensure timely and effective case resolution. You'll resolve technical cases, answer customer questions, and employ diagnostic tools to isolate issues. The ideal candidate will have 4+ years of customer-facing technical support experience and experience with AI integration.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 4+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- equal opportunity employer
- strive to create an accessible and inclusive experience for all candidates
- accommodations for disability and other needs
- export control regulations compliance
Requirements Summary
4+ years customer-facing technical support experience, ability to troubleshoot complex issues, and AI integration experience
