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CSC – Tieteen tietotekniikan keskus Oy
Service Management System Manager
Join CSC in Espoo as a Service Management System Manager. Lead ITSM processes using ServiceNow, requiring ITIL expertise. Enjoy flexible hours and remote work benefits.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 17, 2025
We are looking for a proactive and active team leader to develop our IT service management system and guide the service management team. You will design, implement, and operate service management processes together with your team, and maintain and implement the IT service management roadmap.
Requirements
- Strong teamwork and communication skills both verbally and in writing (Finnish and English)
- Leadership and organizational skills and experience as a team leader
- Process expertise
- IT Service Management expertise (e.g. ITIL or FitSM)
- Experience in developing IT service management processes and implementing changes in a large organization
- Information security expertise and risk management, e.g. ISO/IEC 27001
- IT project management mechanisms and methods: Scrum, SAFe, and whole architecture concepts
- ServiceNow software application in IT service management
Benefits
- Flexible working hours
- Opportunity to work remotely
- Comprehensive occupational health services
- Wide range of health insurance and remote work insurance
- Lunch available during working hours
- Support for leisure activities with sports and cultural education
Requirements Summary
Strong teamwork and communication skills, leadership and organizational skills, process expertise, and IT Service Management expertise
About
CSC – Tieteen tietotekniikan keskus Oy
Tech, Software & IT Services, Public Administration
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