Service Management System Manager

We are looking for an independent and active team leader to develop our IT service management system and lead the service management team.

Requirements

• Strong teamwork and communication skills, both in writing and speaking (Finnish and English).
• Leadership and organizational skills and experience in working as a team leader.
• Process knowledge.
• IT Service Management knowledge (e.g. ITIL or FitSM).
• Desirable Skills: Experience in developing IT service management processes and implementing changes in a large organization.
• Information security knowledge and risk management, e.g. ISO/IEC 27001.
• IT project management mechanisms and methods: Scrum, SAFe, and concepts of overall architecture.
• Use of the ServiceNow software in IT service management.

Benefits

• Flexible working hours and the possibility of remote work.
• Comprehensive occupational health services.
• A comprehensive health insurance policy.
• A remote work insurance policy.
• Lunch is available during working hours.
• Support for leisure activities with sports and cultural education.