ServiceNow Project Manager

AHEAD builds platforms for digital business, prioritizing a culture of belonging and diversity. The ServiceNow Project Manager will manage assigned technical projects, guiding project teams and clients on Agile/Scrum practices, and ensuring service delivery success and client satisfaction.

Requirements

• Knowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies
• Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK)
• Knowledgeable of the company's products and services
• Solid understanding of various types of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, and implementation)
• Excellent analysis, problem-solving, team, conflict management, and time management skills
• Strong verbal and written communication skills
• Must have experience with data center infrastructure hardware and/or software
• Possess advanced skills in the use of project management software
• Demonstrate ability to manage project budgets and timelines
• Must be adept with the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
• Effectively facilitate interaction with executive level clients
• Able to consistently set clear expectations, manage team performance, and build high morale among team members
• Successfully maintain confidentiality and carry out assignments that are sensitive in nature

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Paid relocation