ServiceNow Tooling Manager

The ServiceNow Tooling Manager will drive support across the business, ensuring a superior service for customers while hitting and exceeding support targets. The role involves managing the ServiceNow platform, providing software coding and development, and implementing security best practices.

Requirements

• Considerable direct experience with ServiceNow administration, development and configuration
• In-depth knowledge of the ServiceNow platform, including modules IT Service Management (ITSM), IT Operations Management (ITOM), and associated systems integrations.
• Proficiency in JavaScript, Glide API, and other scripting languages used within ServiceNow. Strong understanding of relational databases and SQL.
• In-depth knowledge of ITIL principles and practices, particularly in incident, problem, change management and the SDLC (Software Development Lifecycle).
• Excellent problem-solving skills, strong communication abilities, and the ability to work collaboratively in a team environment.

Benefits

• Fully remote and flexible working setup
• 33 days annual leave, inclusive of Bank Holidays
• 4 x annual salary Life Assurance
• Market leading pension scheme through Legal & General
• Enhanced Family Friendly Policies
• Excellent learning, training, and career development opportunities
• 24/7 access to our Employee Assistance Programme
• A diverse and inclusive culture where everyone is respected and valued