Sr Incident Management Analyst

The Sr. Incident Management Analyst provides specialized investigation and diagnosis on high impact incidents being reported to the Service Desk. The role requires a self-starter and highly motivated individual with excellent interpersonal and customer relationship skills, strong problem-solving and technical troubleshooting skills, and ability to learn quickly in an ever-changing environment.

Requirements

• High school diploma/GED, required
• Five (5) or more years of experience in technical support environment, required
• ITIL Foundation v3 or v4+ Certification, required
• Microsoft Certified Professional (MCP), preferred
• Microsoft Certified Desktop Support Technician (MCDST), preferred
• Microsoft Certified IT Professional (MCITP), preferred
• Laptop/Desktop hardware technician certification, preferred
• Microsoft Windows 10, or higher, operating system, required
• Microsoft Office 365, required
• ServiceNow, required

Benefits

• Flexible work schedule
• On-call work and weekends occasionally required
• Moderate amount of travel may be required
• Opportunities for advancement
• Employee Stock Ownership Plan (ESOP)
• Comprehensive compensation and Total Rewards benefits*
• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities