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ConnectOS
Sr. Major Incident Manager (AU MSP, WFH)
Join ConnectOS as a Sr. Major Incident Manager (AU MSP, WFH). Leverage ServiceNow skills to manage incidents, ensuring top service and SLA compliance. ITIL certified preferred. Enjoy WFH, competitive salary, and benefits.
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 23, 2025
We are looking for a Sr. Major Incident Manager to ensure the best possible service to our customers following best practice processes and procedures with an effective and stable team. The Sr. MIM will manage, maintain and own the Incident function for managed services, supporting customers and meeting SLA's.
Requirements
- 5 years' experience as a Major Incident Manager.
- Working within an ITIL environment.
- Strong communication skills when dealing with customers.
- Experience in change management.
- ITIL v3/v4 Foundation certified (Intermediate Operations ITIL certification is desirable).
- Working with an MSP experience is highly desirable but not mandatory.
- ServiceNow certification is highly preferred.
Benefits
- WFH
- Medical, Dental Coverage and Life insurance
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Regular Company Events, Work Life Balance, and Career growth opportunities
Requirements Summary
5 years of experience as a Major Incident Manager, working within an ITIL environment, and strong communication skills
