General Dynamics Information Technology

System Administrator Level 3

Join General Dynamics IT as a Level 3 System Administrator in Annapolis Junction, MD. Leverage your 4+ years of ServiceNow expertise and ITIL 4 certification to manage IT systems and enhance operations. Enjoy flexible work, 401K match, and growth opportunities.

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Consulting
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Expert/Leadership
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
March 11, 2025

Provides support for implementation, troubleshooting, and maintenance of information technology systems. Manages IT system infrastructure and processes related to these systems. Supports IT systems, including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.

Requirements

  • Bachelor's degree in a technical discipline from an accredited college or university is required
  • 15 years experience as a SA in programs and contracts of similar scope, type, and complexity is required
  • 6 years of experience with Service Management (ITSM) is required
  • 4 years of experience with ServiceNow platform is required
  • 2 years' experience integrating ServiceNow with other applications is required
  • ITIL 4 platform certification is required
  • ServiceNow System Administrator certification is required
  • DoD approved certifications: CCNA Security; CySA+; GICSP; GSEC; Security+ CE; CND; or SSCP

Benefits

  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from

Requirements Summary

Bachelor's degree in technical discipline + 15 years related experience + ITSM & ServiceNow experience + ITIL 4 & ServiceNow certifications