Technical Support Engineer - Performance

Technical Support Engineer - Performance is a full-time position at ServiceNow. The role involves resolving technical cases created by customers, providing amazing customer support experiences, and employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 0-2 years of customer-facing technical support experience
• Strong Communication skills to articulate technical details with customers, TSEs, other SME teams, and internal leaders in a way that can be clearly understood.
• Ability to troubleshoot difficult technical issues with ease and complexity
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Strong personal commitment to quality and customer service
• Ability to troubleshoot multiple difficult technical issues with ease and complexity
• Advanced understanding of JavaScript
• SQL, TCP/IP, Networking knowledge
• Ability to read advanced programming languages, with exposure to broader infrastructure services, operating systems, hardware, and networking

Benefits

• A generous earning potential and the chance to expand their role in the company as we grow.