.svg)
ServiceNow
Technical Support Engineer
Join ServiceNow as a Technical Support Engineer in Heredia. Leverage your AI and Java skills to resolve customer issues and enhance product processes.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 13, 2025
As a Technical Support Engineer, you will resolve technical cases for customers, provide excellent customer support experiences, and play a key role in providing input for process and product improvements. You will work with the ServiceNow software and platform, and use various diagnostic tools to isolate and resolve issues.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 0-2+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Personal commitment to quality and customer service
Benefits
- No specified benefits
Requirements Summary
Experience with AI, customer facing technical support, problem-solving, and basic Java/JavaScript code
