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FIS
Technical Support Representative I (IT Helpdesk - Manila)
Join FIS as a Technical Support Representative I in Manila. Troubleshoot IT issues, support systems, and enjoy competitive salary, HMO from Day 1, and career growth.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Virtual Agent
Hardware Asset Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Hardware Asset Management
Job description
Posted on:
February 19, 2025
Technical Support Representative I will deploy new technologies, design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware. The role involves troubleshooting server, software and hardware issues, training personnel on system usage, and supporting Web access and electronic messaging services.
Requirements
- Must be amenable to work on shifting schedules
- Must be amenable to work on a Hybrid Setup (2x a week onsite)
- Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.
- Strong analytical skills
- Organizational and time management skills required (ability to juggle multiple priorities at a time)
- Self-starter with proven ability to work independently
- Good oral and written communication skills
- Strong problem-solving skills
- Previous experience using SNOW (ServiceNow) is desirable
Benefits
- A competitive salary
- Benefits
- HMO on Day 1
- Great workspaces
- Variety of career development tools and resources
- Work for an organization that champions Inclusion and Diversity
Requirements Summary
Amenable to work on shifting schedules, strong analytical skills, self-starter with proven ability to work independently
