Technical Support Representative I (IT Helpdesk - Manila)

Technical Support Representative I will deploy new technologies, design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware. The role involves troubleshooting server, software and hardware issues, training personnel on system usage, and supporting Web access and electronic messaging services.

Requirements

• Must be amenable to work on shifting schedules
• Must be amenable to work on a Hybrid Setup (2x a week onsite)
• Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.
• Strong analytical skills
• Organizational and time management skills required (ability to juggle multiple priorities at a time)
• Self-starter with proven ability to work independently
• Good oral and written communication skills
• Strong problem-solving skills
• Previous experience using SNOW (ServiceNow) is desirable

Benefits

• A competitive salary
• Benefits
• HMO on Day 1
• Great workspaces
• Variety of career development tools and resources
• Work for an organization that champions Inclusion and Diversity