FIS

Technical Support Representative I (IT Helpdesk - Manila)

Join FIS as a Technical Support Representative I in Manila. Troubleshoot IT issues, support systems, and enjoy competitive salary, HMO from Day 1, and career growth.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Virtual Agent
Department - JobBoardly X Webflow Template
Hardware Asset Management
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - Hardware Asset Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
February 19, 2025

Technical Support Representative I will deploy new technologies, design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware. The role involves troubleshooting server, software and hardware issues, training personnel on system usage, and supporting Web access and electronic messaging services.

Requirements

  • Must be amenable to work on shifting schedules
  • Must be amenable to work on a Hybrid Setup (2x a week onsite)
  • Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.
  • Strong analytical skills
  • Organizational and time management skills required (ability to juggle multiple priorities at a time)
  • Self-starter with proven ability to work independently
  • Good oral and written communication skills
  • Strong problem-solving skills
  • Previous experience using SNOW (ServiceNow) is desirable

Benefits

  • A competitive salary
  • Benefits
  • HMO on Day 1
  • Great workspaces
  • Variety of career development tools and resources
  • Work for an organization that champions Inclusion and Diversity

Requirements Summary

Amenable to work on shifting schedules, strong analytical skills, self-starter with proven ability to work independently